Shipping & Delivery Policy

Khazanah Alam – www.khazanahalam.xyz
Contact: 📞 +6011-3573 2506

1. Shipping Coverage

We currently deliver to all states in Malaysia. For international orders, please contact us before placing your order to confirm availability.

2. Shipping Fees

Standard Shipping: RM5–RM10 depending on weight and location.
Free Shipping: Available for orders above RM100 (West Malaysia only).
Shipping rates will be calculated at checkout.

3. Delivery Timeframe

Once payment is confirmed, your order will be processed and shipped within:

1–3 business days for order processing
2–5 business days for delivery within West Malaysia
5–10 business days for delivery to East Malaysia

Note: Delivery may be delayed during peak seasons or due to courier issues.

4. Courier Partners

We use trusted courier services such as J&T Express, Pos Laju, Ninja Van, and others. Tracking numbers will be provided once your order is shipped.

5. Order Tracking

After your order has been shipped, a tracking number will be sent to your WhatsApp, email, or account dashboard (if applicable). You can use it to monitor your parcel status on the respective courier’s website.

6. Failed Delivery / Wrong Address

Please ensure your delivery details are accurate.
We are not responsible for:

Delays due to incorrect or incomplete address
Items returned to sender due to failed delivery attempts
In such cases, customers are responsible for re-delivery fees.

7. Damaged or Lost Items

If your parcel arrives damaged or lost, kindly:

Take clear photos of the item and packaging
Contact us within 48 hours of receiving the parcel
We will investigate with the courier and update you accordingly

We will do our best to resolve any delivery-related issues.

8. Contact & Support

For any shipping inquiries or urgent requests, contact us at:
📞 +6011-3573 2506
🌐 www.khazanahalam.xyz