Refund & Return Policy
Khazanah Alam – www.khazanahalam.xyz
Contact us: 📞 +6011-3573 2506
1. Return Period
We accept product return requests within 7 days from the date of delivery. Any request made after this period will not be eligible for return or refund.
2. Eligibility for Returns
You may return a product if:
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The item received is damaged, defective, or incorrect.
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The product is unused, in its original packaging, and in brand new condition.
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You can provide proof of purchase such as receipt or order number.
3. Non-Returnable Items
The following items are not eligible for return or refund:
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Digital or downloadable products
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Clearance or final sale items
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Products that have been opened or used
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Perishable goods such as food or herbal items (if applicable)
4. How to Request a Return
To initiate a return:
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Contact us via WhatsApp or call at +6011-3573 2506
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Provide your order number and reason for return
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Send photos of the product and original packaging as proof
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We will review your request and respond within 2–5 business days
Return shipping costs are borne by the customer unless the error is from our side.
5. Refund Process
If your return is approved:
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Refunds will be issued via bank transfer or original payment method within 7–14 business days
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We are not responsible for any bank processing delays
6. Product Exchanges
If you would like to exchange a product, please contact us first. Exchanges are subject to product availability and return approval.
7. Our Rights
Khazanah Alam reserves the right to:
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Reject returns or refund requests that do not meet the conditions above
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Modify this policy at any time without prior notice
For further inquiries, feel free to contact us:
📞 +6011-3573 2506
🌐 Or visit: www.khazanahalam.xyz